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Treated Silk




Looking to develop your business but not sure where to turn? Need help planning or executing your next project? Let us guide you. Any organization can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment means taking bold chances and making insightful decisions.


We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it the best. We then strategize in order to understand the implications of every choice our clients can make. You can further build your planning into a Operational Execution Session.


A consultant project is ideal if you would like to assess and implement a project, a new business, driving change or increase quality or financial results. It can be as an added service to an initial consultant session. The purpose is to provide guidance and support throughout your project or set objectives for a certain time.


An Audit or a Mystery Guest/Shopper is an ideal way of getting a snapshot of your current status. This can apply to service, client journey, team engagement, financial stability or business function. 


We offer an array of training and courses across the organization. Courses include luxury industry & service, introduction to Revenue Management, leadership, cross-sell, upsell & service to mention a few. We can also set a bespoke course in according to your needs based on our expertise.


Would you like to outsource a function of your business in order to maximize the results both financially and in quality? This can for instants be Training & Talent Development, Revenue Strategy, Quality Assurance or General Management.


Need a dedicated manager or coordinator to take the lead over a project, function or a department? Our interim service provides a full-time dedication to your needs and organization. We are able to integrate quickly in order to assist you best possible.

Be exceptional

Below are some examples to what we can offer short-term or long-term:

Tech stack audit

Interim General Manager

Implementing new operational standards & routines

Changing PMS & ecosystem

Mapping the guest journey & aligning the commercial strategy

Service Excellence workshop or First Time Leaders training


Choose the right level of support

Several of our services, depending on the project, are offered in different tiers. This will allow us to offer the correct adaptation to you based on your needs and clarifies our mutual framework to work with. Each tier offers unique benefits, but the quality in each remains the same. Courses are excluded from the tiers, but are added to them as benefits where applicable to maximize your ROI.


Our 1st tier

Perfect for clients looking for an initial or simplified level of service, adding general value or input to your business.


Our 2nd tier

Ideal for clients looking for a more in-depth level of service and support. More participating with projects without taking the full lead.


Our top tier

Unlock the full potential of your project, and let us take direction based on our expertise. Enjoy excluisve benefits that is tailored to your project.

Luxurious Hotel Room
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