25 Apr 2025
One of Norway’s premier seaside destinations.
Oslo, Norway
The initiative was part of Støtvig Hotel’s ongoing commitment to true hospitality. Designed to offer a 360-degree view of the guest journey, the evaluation provided in-depth insights into service quality, operational efficiency, and guest experience — from the moment of reservation to departure.
“Støtvig Hotel is known for its unique value proposition” said Andrès Reyes Gjerme, Managing Director of RG Hospitality Management. “Our Mystery Guest visit allowed us to identify key strengths and uncover opportunities to elevate the experience even further, ensuring it continues to stand out in an increasingly competitive market.” The visit, which remained anonymous throughout the guest journey, covered core areas such as:
Front desk, check-in/out
In-house experience
Food & Beverage service
Housekeeping and room quality
Brand alignment and ambiance
Staff engagement and guest interactions
RG Hospitality Management’s findings are finalised in a detailed report tailored to Støtvig Hotel’s brand DNA, with actionable recommendations for its continued quality. This collaboration underlines the firm´s role as a trusted partner for luxury and high-end hospitality brands seeking measurable improvement and sustainable success.
About Støtvig Hotel: Støtvig Hotel was carefully designed to be remembered by summer guests, wedding guests, conference participants, spa seekers, golfers, tennis players, groups of friends and couples. The surroundings are beautiful, the rooms bright and spacious and the restaurants and bars staffed with professionals who take pride in offering you the best possible service.
The hotel welcomed its first guests back in 1900 and, for more than a hundred years, was one of the most distinguished and well-known Oslo fjord waterfront hotels. In 2011, the old hotel was torn down and the current owner, Fische AS, spent several years building a new and modern hotel on the exact same grounds as the original one. Much of the unique ‘fjord hotel along the Oslo fjord feeling’ is maintained, with the addition of a Hampton and New England atmosphere. The result is exquisite, personal and with the highest quality materials and finish, a hotel unlike all the chain hotels in our country, one that is created for unforgettable experiences.
The hotel is located around 55 minutes from the centre of Oslo and Svinesund and only 15 minutes from Moss Airport-Rygge, Rygge train station and Moss city centre.
About RG Hospitality Management:
A management services & consultancy firm based in Oslo and London, specializing in strategic development, operational execution, and luxury brand positioning for hospitality businesses worldwide. A one-stop deestination by and for the hoteliers.
For media inquiries, please contact: Andrès Reyes Gjerme
Managing Director
RG Hospitality Management
+47 978 11 364