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Outsourcing a function or position in your hotel?

22 Apr 2024

Learn more on how you achieve high quality for a given department or function that is relatively cost and time effective.

In the competitive landscape of the hospitality industry, hotels constantly seek ways to enhance their branding, operations, elevate guest experiences, and maximize profitability. One avenue increasingly explored by hotel owners, General Managers and Head of Departments is partnering with management/consulting companies.

 

Whether through a management contract or interim arrangement, enlisting the expertise of such firms can yield a myriad of benefits, proving advantageous regardless of the type or size of the property.

 

Flexibility and expertise

Hospitality management companies bring a wealth of experience and specialized knowledge to the table. By outsourcing management functions, hotels gain access to a team of seasoned professionals who understand the intricacies of the industry. These experts possess the agility to adapt to changing market dynamics, implement best practices, and capitalize on emerging trends. For instance, imagine a boutique hotel grappling with the challenges of digital marketing. A hospitality management company equipped with digital marketing specialists can swiftly devise and execute a comprehensive strategy to enhance the hotel's online presence, driving direct bookings and brand visibility.

 

Convenience and efficiency

Hiring a management company streamlines operations and alleviates the burden on hotel owners and staff. Instead of juggling multiple responsibilities, owners and managers can focus on strategic decision-making and long-term planning, confident in the knowledge that day-to-day operations are in capable hands. Consider the scenario of a family-owned hotel seeking to modernize its operational processes. By partnering with a management company proficient in technology integration and operational efficiency, the hotel can streamline workflows, enhance productivity, and deliver seamless guest experiences.

 

Ensure high quality

Quality management is paramount in the hospitality industry, directly impacting guest satisfaction and brand reputation. Hospitality management companies prioritize excellence across all facets of hotel operations, implementing rigorous quality control measures to uphold standards of service and hospitality. Take, for example, a luxury resort aiming to elevate its culinary offerings. Through the expertise of a management company with a track record of culinary excellence, the resort can revamp its menus, train staff to deliver impeccable service, and cultivate a culinary experience that delights discerning guests, ultimately enhancing the property's reputation and fostering guest loyalty.

 

Cost-effectiveness

Contrary to common misconceptions, partnering with a management company can be a cost-effective solution for hotels. While there are associated fees, these are often outweighed by the efficiencies gained, revenue enhancements, and cost savings achieved through optimized operations and economies of scale. Consider a mid-sized hotel struggling with rising operational costs. By enlisting the services of a management company with procurement expertise, the hotel can negotiate favorable vendor contracts, reduce overhead expenses, and increase profitability without compromising on quality or guest experience. Another benefit is that the property will not have to hire a full-time manager with all associated costs such as social costs and training.

 

In practice: a General Manager

Let's delve into a practical example of how a management company can add value through the role of a General Manager (GM). Suppose a boutique hotel in a city seeks to enhance its operational performance and guest satisfaction scores. By appointing a seasoned GM from a management company, the hotel gains access to a leader with a proven track record in driving revenue growth, implementing cost-saving initiatives, and fostering a culture of service excellence. The GM collaborates closely with the hotel's ownership to align strategic objectives with operational execution, leveraging the management company's resources and expertise to optimize performance and elevate the hotel's competitive positioning.

 

In today's dynamic hospitality landscape, hotels face numerous challenges and opportunities. Partnering with RG Hospitality Management through a management contract or interim arrangement offers a strategic pathway to success. By harnessing the flexibility, expertise, convenience, and cost-effectiveness afforded by such partnerships, hotels can enhance their operational efficiency, elevate guest experiences, and achieve sustainable growth in an increasingly competitive market.

 

Curious to learn more? Feel free to reach out to look at possibilities together on +47 23 89 10 86, +44 (0) 20 7824 5240 or at contact@rghm.no.


Written by Nadia Elise Khamis - Commercial Manager, RG Hospitality Management.

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